AT&T phone with cricket service suddenly loses service

I have been running this AT&T phone with cricket service for a year with no issue. It is a Samsung galaxy S6. Didn't drop it, and did not expose to water. It just suddenly has no service and yes, my bills have been paid. . Could not make a call, text or go online. First I called cricket customer service and after troubleshooting a short while I was told to take it in. So then I take it to a cricket store. They remove my sim card and put it into another phone and it works. They then put a different sim card into my phone and it still doesn't work. They determine then that the issue is with the phone and recommend a factory reset. I do this twice at home and still no luck. Can anyone please help?

thanks

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by cole.bernice
31 minutes ago
Last post by stacey.schaefer
21 minutes ago
Last post by usmith
4 hours ago
Last post by langosh.ryan
4 hours ago
Last post by nhamill
3 hours ago
Last post by kitty16
2 hours ago
Last post by jcrona
13 minutes ago
Last post by parker.dino
1 hour ago
Last post by alex35
3 hours ago