[Q] Help with my H866c

My H866c is stuck in recovery mode. Here is the text the phone displays:

Formatting /cache...
Formatting /HWUserData...
E:make internal image failed in
step 1...

Then after these lines of text display, my device freezes or renders it self inoperable. I cannot get it out of doing this. I can take out & re-insert the battery all I want & it just loads back into this. If anyone knows a way out please let me know. I'd like my phone back. Lol but thanks for reading & farther extended gratitude if I can be helped with my problem. P.S if anyone needs pics of the message, don't hesitate to ask.

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