Why is my Note 5 fingerprint sensor error?

My Note model sm 920c has a problem with fingerprint sensor. When I try to set up, it says an error has occurred and I need to restart my phone. I have tried to do what it said but it's still not working. I also tried to clear cache, delete fingerprint data, factory reset but nothing worked. My phone is not rooted and I don't want to root too.

Help please

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