Why won't headphones work?

Hello,
I own Samsung A5 with Android (version 6.0.1). When I try to plug in headphones (3,5 jack), phone gets stuck until I unplug them. At best, I can hear only crackling from them when I twist the cable. I have tried this with many headphones but it still doesn't work so the mistake might be in my phone.
I would be grateful for any advice.

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